I'm giving Cox one more chance to get this DVR thing right. Seriously, how hard can it be to give your customers a reliable DVR box? When I finally have time to go sit in line with the 30 other customers exchanging their boxes on that day, it will be the FOURTH TIME I've done this.
Four defective boxes, running the gamut from failed hard drives to bad processors, in eleven months. That borders on the surreal, doesn't it? One or even two, you could potentially chalk it up to bad luck. But four? Nope, that's a problem. And its not just me. Everyone you talk to has either had issues or has issues currently. One guy I know has a box that drops the signal on NBC-HD, but it works well otherwise so he keeps it because he's not sure if a new one would be better or worse.
When I made my twice-monthly trek to the mailbox Tuesday night, I found a letter from DirecTV. They send these out to homeowners everywhere; I've received six or seven the last year alone. This time, however, it didn't get added to the junk mail pile for shredding. (When you only check your mail twice a month, you literally have piles measured in feet when you sort everything into "Bills", "Junk Mail" and "Other")
No, this time I opened it. And I liked what I saw. That's right, Cox, I'm considering dumping you. That $178 I pay you every month for the bazillion TV channels and high-speed internet? Might not be getting that from me for much longer.
One of the big drawbacks to having a dish is the equipment issue. When you have problems like I've had -- nay, EVERYONE has -- with your DVR box, you're stuck with it. Cox has to replace it, no matter how many are defective, and no matter how long you've had it. But with more and more of the good stuff being on digital cable, you need a box in every room to see them -- just like with a dish.
The issue with signal loss in bad weather still is there, but if the DVR box actually records what its supposed to, and if I can actually get ESPN2HD, ESPNU, etc etc I think I might just put up with a few dropouts.
You've got one more chance, baby. If the fifth DVR box is a lemon, you're done. I'll take my $178 a month elsewhere.
Incidentally, DirecTV doesn't even offer a package that expensive. I think you can get every single channel ever for $140. Hmm.
You bet.